Corvuna Ltd customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
What information we collect, use, and why
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Correspondence
We collect or use the following information to keep our website secure and running reliably, and to prevent, detect and investigate misuse or abuse:
- IP addresses
- Technical server log data
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We use your name, contact details and the content of your message so we can receive, understand and respond to your enquiry, support request or complaint. This benefits you directly, because it lets us reply and resolve the issue you contacted us about, and it benefits us by helping us run our business and maintain good relationships with the people who contact us. We only use the information you choose to give us, we use it solely to deal with your enquiry, and we do not use it for unrelated purposes. Because we collect only what is needed and use it in the way you would reasonably expect when contacting us, the benefit outweighs the limited impact on your privacy and your interests are not overridden. You can object to this use at any time.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for keeping our website secure and running reliably, and to prevent, detect and investigate misuse or abuse are:
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We collect IP addresses and technical server log data (such as the pages requested, timestamps and browser information) to keep our website secure, monitor that it is working correctly, and detect, investigate and prevent misuse, abuse and malicious activity — including blocking IP addresses associated with attacks or abuse. This benefits everyone who uses our website by protecting the site, and visitors' information, from disruption and unauthorised access, and benefits us by keeping our service reliable. The information involved is limited technical data, retained only for a short period (access logs for 90 days, and a list of blocked IP addresses only for as long as needed to keep them blocked, reviewed annually). It is not used to build profiles of individuals or for marketing. Given its minimal, security-focused nature and short retention, the benefit clearly outweighs the limited impact on individuals, whose interests are not overridden
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
- Directly from you
- Automatically from your device or browser when you visit our website — for example, your IP address and technical server log data.
How long we keep information
We keep the personal information you send us through our contact form (your name, email address and message) only for as long as we need it to deal with your enquiry and any related follow-up. Once it is no longer needed, we delete it.
For the security of our website, we keep our server access logs, which include IP addresses, for up to 90 days, after which they are deleted. Where we identify an IP address associated with abuse or malicious activity, we may keep that address on a block list for as long as necessary to protect our website, and we review this list at least once a year.
We do not keep personal information for longer than necessary, and we securely delete it when it is no longer required.
Sharing information outside the UK
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.
Organisation name: Zoho
Category of recipient: Email service provider (IT services / SaaS sector)
Country the personal information is sent to: European Economic Area (EU)
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: privacy@corvuna.com
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s OfficeWycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113